Here are some of our frequently asked questions.
Quite simply we have negotiated with Green Star Energy a unique partnership to allow landlords to transfer all their properties to one single supplier. Furthermore by transferring your properties to our preferred supplier you then have direct access to MYU and Green Star if you have any queries.
Yes they can. Tenants have a legal right to choose / change supplier, however Green Star guarantee to be cheaper than the BIG 6 so the tenant has a great deal as soon as they move in.
It’s not a problem. When you check out the tenant we establish the current suppliers and write to them to inform then that the current tenant is leaving the property. The property is then transferred back to Green Star before the new tenant checks in.
The landlord has direct access through our landlord portal to their properties. Our dashboard gives you an overview of all your properties whilst you can click on any property to establish the status of the data you have sent us.
Yes it is completely free, no catches.
We only use your data to contact your existing utility providers and associated utility providers including telecoms and media.
We cannot deal with problems with other energy suppliers but we can, if requested, offer you advice.
You will need to talk to these suppliers direct if you have a problem however details of all correspondence will be on the landlord portal.
Just pick up the phone and ring our helpline.