Frequently Asked

Here are some of our frequently asked questions.

What’s the difference between Fully Managed and Notifications Only?

Quite simply we have negotiated with Green Star Energy a unique partnership to allow landlords to transfer all their properties to one single supplier. Furthermore by transferring your properties to our preferred supplier you then have direct access to MYU and Green Star if you have any queries.

Can tenants change suppliers once they are in the property?

Yes they can. Tenants have a legal right to choose / change supplier, however Green Star guarantee to be cheaper than the BIG 6 so the tenant has a great deal as soon as they move in.

What happens if a tenant changes supplier away from Green Star?

It’s not a problem. When you check out the tenant we establish the current suppliers and write to them to inform then that the current tenant is leaving the property. The property is then transferred back to Green Star before the new tenant checks in.

Do MYU administer all check in and check out documentation irrespective of what scheme the landlord chooses?


If I use your service how do I know if you have actioned my data?

The landlord has direct access through our landlord portal to their properties. Our dashboard gives you an overview of all your properties whilst you can click on any property to establish the status of the data you have sent us.

Is the service free?

Yes it is completely free, no catches.

What do you do with my data?

We only use your data to contact your existing utility providers and associated utility providers including telecoms and media.

What happens if I have a problem with another energy supplier?

We cannot deal with problems with other energy suppliers but we can, if requested, offer you advice.

What happens if I have a problem with a council tax and / or water supplier?

You will need to talk to these suppliers direct if you have a problem however details of all correspondence will be on the landlord portal.

What happens if I have a problem entering data?

Just pick up the phone and ring our helpline.

For further information on our service, call the team now on 01484 506 411, e-mail us at or begin an instant Live Chat in the bottom right.

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